The acceptance of this Conditions of Sale, implies the formalization of the purchase-sale contract between the online pharmacy www.BCNPharma.com and the User (hereinafter, "Client").

BCN Pharma ("La Botica de Raul sl", CIF B67319947) with tax office in Barcelona in Plaza Agusti Vell 11- More information in "Legal Notice" - undertakes to deliver to the Client the products that it has requested through our website www.BCNPharma.com

For any questions about this contract you can contact us via:
Email: info@bcnpharma.com
Contact form offered on the web
Phone: 34933198507

Pharmacist and responsible for pharmacy technical consultations:
Pharmacist: Jose Sanchez Garcia
NIF / CIF: 32862935Y

The sale is understood as formalized in our registered office and when buying in this portal implies the acceptance of the conditions of sale.
Contracting language: Spanish.

Purchase process consists of several steps:

Registering in the store: Before starting the purchase process you can register with your personal data and security password. Once you have confirmed the registration through email, you can log in with your username and password and start the purchase process.
Purchase without registration: BCN Pharma offers the option of not registering and entering your delivery and glue data at the time of finalization of the order.

TRUTHFULNESS OF DATA
The Client is responsible for the veracity of the data entered. BCN Pharma will use the address identification data to proceed with the delivery of your order.
 
CONFIRMATION OF PURCHASE
You will receive an automated email with the confirmation of your order.

Other confirmations and processing of the order:
BCN Pharma will automatically send to each change of status referring to your order, a notification via email until the last step: "order sent" All communication with the customer will be made through the data provided.

PRICES
All prices indicated in the product lists include VAT. In the Final summary of your purchases you will receive a summary with details.

COUPONS OF DISCOUNTS AND OTHER DISCOUNTS:
The discount coupons for the deduction of the amount in your order, must be entered in the slot for the discount coupon within the product of purchase before making the payment.
Discount coupons are not compatible with each other, unless the promotion states otherwise.



STOCK:
Many of our products can undergo small changes in presentation format and texture. In case of substantial changes made by the laboratory / manufacturer in which it may cause loss of the main characteristic of the product, we will inform the customer.
The products for sale are available on the web and in our physical pharmacy. In case of breakage or lack in Stock we will inform the customer.

PAYMENT METHODS :
In BCN Pharma you can pay in different ways and payment platform. In all of them the currency will always be in Euros.
Credit card: BCN Pharma uses a secure payment system that in many cases you will have to complete the purchase management with a pin sent to your phone. and / or another system offered by your bank ..
Paypal: BCN Pharma will send you to the Paypal page to finalize your order.
Bank transfer: we will provide you via email once the order has finished our bank details for the transfer or deposit.
Not all forms of payment will be available for all users from different geographical areas, some per block will not work. Ask us in case of doubt.

GEOGRAPHICAL COVERAGE AND SHIPMENTS:
All the products offered by BCN Pharma may be purchased by users from the Balearic Islands (Spain and Portugal), European Community and non-EU Europe and other transcontinental countries. Check all the conditions of sale for:

Shipping Spain and Portugal Peninsular and islands
The peninsular shipments (Spain and Portugal).
The deadlines for Peninsular destinations are from 72 hours.
For Balearic Islands, Canary Islands *, Açores, Madera the terms change according to destination.
Canary Islands: Consult the particulars of shipments to the Canary Islands. BCN Pharma does not hold responsibility for possible customs entry fees.
See all the details for the peninsular and Balearic shipments here

International Shipping (Europe and transcontinental)
International shipments we make with different logistics operators according to their destination.
International shipments outside the territory of the European Community, if sent by registered Postal mail.
BCN Pharma is not responsible for possible customs charges or possible retention of the package. The withdrawal management and the possible expenses must be made by the client.
In case of return of this order to BCN Pharma, at the arrival of the package to

Check all the conditions of sale for:
Shipping Spain and Portugal Peninsular and islands
The peninsular shipments (Spain and Portugal).
The deadlines for Peninsular destinations are from 72 hours.
For Balearic Islands, Canary Islands *, Açores, Madera the terms change according to destination.
Canary Islands: Consult the particulars of shipments to the Canary Islands. BCN Pharma does not hold responsibility for possible customs entry fees.
See all the details for the peninsular and Balearic shipments here

International Shipping (Europe and transcontinental)
International shipments we make with different logistics operators according to their destination.
International shipments outside the territory of the European Community, if sent by registered Postal mail.
BCN Pharma is not responsible for possible customs charges or possible retention of the package. The withdrawal management and the possible expenses must be made by the client.
In case of return of this order to BCN Pharma, at the arrival of the package to our pharmacy We will inform the customer and we will reimburse the amounts paid for the product.
See all the deadlines and details for international shipments here.

RETURNS
The Customer has 20 working days to return a product with which he is not satisfied and recover the amount thereof.
No need to justify the reason as long as the product meets the conditions of return.
However, you must state the will to return the product within 48 hours after receiving the order. Within this period, you can return this product (shipping costs will be paid by your account) along with the invoice.
To return a product to us, the client must.
Manifest the will to return.
Notify BCN Pharma via email (the same one who placed the order)
Send the product via certified mail or with insurance that you can make with the transport company for the value of the product.

Once we receive the products in our pharmacy we will analyze the state in which they find and we will proceed to refund the total amount for the products without shipping costs.
In any case, the possible costs of the return are borne by the customer (shipping).

The aforementioned deadlines apply from the day of receipt of the order.
The products must be original packaging, sealed. Items that have been sent incomplete, damaged, or used by the Client will not be accepted.
Returns must be made to the BCN Pharma headquarters. for the previous verification of the condition of the merchandise.
In case the article is not in the mentioned conditions, it will be sent to the client. The
Shipping costs and collection of the products to be returned will be borne by the customer.
We do not accept returns with postage due.

Claims
Upon receipt of the product the customer will have a period of 20 days, counting from the receipt of the goods, to send BCNpharma.com any claim in relation to the product supplied. After that period the products will be considered as agreed and accepted by the customer without any possible claim. The claim must be sent to info@bcnpharma.com, which must include the following information:
Name and surname of the Client
Order Number or Invoice
Date received order
Statement of the reasons for the claim (if required for changes or damage of the product during transport)
If a product is received for repair, and it is verified that its operation is correct, it will be returned to the Customer freight collect, plus a charge of costs for verification.
The customer will have a period of 20 days from the acceptance of the product to send to BCNpharma.com any claim concerning the invoices.
As a consumer you can download claim sheets if you exercise your consumer right and make a claim.

PRIVACY POLICY:
All the data provided in BCN Pharma are protected by the rules that govern our PRIVACY POLICY.

RESPONSIBILITY:
BCn pharma is not responsible for information, prices published on portals outside our website (wwww.bCNpharma.com) that can be accessed via links